For more information about streaming WQED programming, visit our Passport FAQ.
Yes, we solicit donations door-to-door. Learn more in our Canvassing Program FAQ.
Having difficulty receiving WQED’s television signal? Check out our Troubleshooting page.
Looking to donate an old car? Check out our Vehicle Donation FAQ.
How do I know which type of membership is right for me?
WQED Multimedia offers many different types of membership so that we can meet the needs of our diverse audience. For more information on the different types of membership, please refer to the Support WQED page or call our Donor & Audience Services line at 412-622-1370 or 1-888-622-1370. We would be happy to help you select the right program.
When does my membership begin and end?
Your membership is current for one year after your payment is processed. If your payment is processed mid-month, then your membership will begin on the first day of the following month. For example, if your payment is received in mid-February, then your membership will begin on March 1st and last for one year. You will receive a reminder in the mail before your membership expires.
*Note: Your renewal cycle begins three months prior to your expiration date. Any contribution given before that time is considered an additional gift for the year and does not renew your membership.
If you’re a sustainer, your membership is monthly and ongoing. Once you pledge your support as a sustainer, your monthly gift automatically renews at the level you’ve pledged. It’s a set it and forget it membership and is the most reliable source of revenue for the station.
What does my membership include?
For information about your specific level of membership, please visit Support WQED.
Why do WQED TV and Classical QED 89.3 have membership drives?
WQED Multimedia relies on the support of our members to help accomplish our mission. Our membership drives help build community support by offering diverse programs that allow our viewing audience to participate by becoming a member. Membership accounts for 40 percent of WQED Multimedia’s contributed income, and membership drives are one of the most effective methods of raising funds by acquiring new members and renewing existing supporters.
I still have several months left on my membership. Why am I receiving renewal notices?
Because it is so important for us to keep you as a member of the WQED family, we start sending out reminders before your membership expires.
I have never used my credit card on the Internet before. How does it work? Is it safe?
WQED Multimedia uses the best security and encryption technology available for your protection. The personal and financial information that your computer sends us, and the information that we send back to your computer, is encrypted while in transit. Encrypted files are scrambled and can only be reassembled and used by the sender and the recipient. This means that when you send your personal and financial information to WQED, it is encrypted so that no one but us can decipher it. Your credit card number is never stored unencrypted on our server, and it is only decrypted at the time of its use.
I just sent my renewal check. Why did I receive a renewal notice?
In order to limit expenses, we print and send out renewal notices in bulk. This means that it takes several weeks for a renewal letter to get to you. As a result, your renewal gift and our letter may have crossed in the mail. We will send an acknowledgment letter to let you know when your check has been processed, but if you have any questions, please do not hesitate to contact Donor & Audience Services at 412-622-1370 or 1-888-622-1370.
‘Thank You’ Gifts FAQ
How long does it take to receive my membership ‘thank you’ gift?
On average you will receive you gift 6 to 8 weeks after your pledge. All tickets and trip itineraries are printed and mailed approximately two weeks before the date of the show or event.
An on-air fundraising drive just ended, but I was not able to contribute at that time. Am I still able to choose a ‘thank you’ gift that was offered during that time?
Yes, you can call one of our Donor relations specialists at 412-622-1370 or 1-888-622-1370 and pledge for a thank you item any time.
I just found that I can buy my ‘thank you’ gift elsewhere for a lower price. Can I get a refund?
No, we do not price match. All contributions to WQED are considered charitable donations. We are a 501(c)3 non-profit organization. The ‘thank you’ gifts advertised during our on-air fundraising drives are simply our way of showing our appreciation for your support.
I bought TICKETS from you during a membership drive. Why are you referring to my purchase as a donation?
If you called during a television or radio on-air membership drive and made a ‘pledge’ of support in order to receive a ‘thank you’ gift, you have made a charitable contribution to WQED Multimedia and are therefore a member. The item(s) you receive are our way of saying ‘thank you’ for your generous support.
How can I find out where my seats are located?
For the majority of ticketed events, the tickets are provided through a third party and are not generated by WQED. The date and time of your pledge is given to the venue and tickets are issued in the order that pledges were received.
I pledged for tickets over a month ago, where are my tickets?
Your tickets will be mailed from the venue approximately two weeks before the date of the show. We do not know the location of your seat until the venue sends us the confirmation list after all tickets have been mailed.
Can I get a refund on my tickets?
WQED is unable to offer refunds on tickets.
Why does my ticket pledge have to be on a credit card?
There are a limited number of tickets to any given event. In order to be fair to our supporters, tickets are given on a first come, first served basis, and payments must be guaranteed in order to reserve your ticket(s). Pledging on a credit card allows your payment to be processed immediately, thereby guaranteeing your payment and reserving your ticket.
Other Frequently Asked Questions
How do I submit or receive a recipe for/from a cookbook?
Please visit QED Cooks on our website. There is a section to submit recipes, as well as a recipe library for your use.
Was that telemarketing call legitimate?
WQED Multimedia does occasionally use an outside company to make calls to our members. These callers will always identify themselves as a company calling on our behalf.
Is my membership information shared with other entities?
WQED sometimes provides donors’ names and addresses to other entities. If you inform us that you do not want your information provided to others, we will not do so. You may change your preference at any time by contacting WQED’s Membership Department at 412-622-1370 or by email at email@example.com to request a “no rental or exchange” designation. WQED does not sell, rent, transfer, provide or exchange its membership list with any political party, political committee, candidate for political office, or political lobbying organization.
I am a supporter of WQED Multimedia and the company that I work for will match all or some of my charitable contributions. Does WQED have a form to send me so my company can match my gift?
Matching gifts are an excellent way to increase the impact of your gift. Check with your Human Resources department to obtain a form. Simply send your completed form to us to the address below and we’ll take care of the rest.
Attention: Matching Gifts
4802 Fifth Avenue
Pittsburgh, PA 15213
Want to make a pledge? Have questions about becoming a WQED Member?
Contact Donor & Audience Services at 412-622-1370 or toll free at 1-888-622-1370.
*Please note that our regular business hours are 9am—5pm.
Email us at firstname.lastname@example.org.
We’d love to hear from you!
4802 Fifth Avenue
Pittsburgh, PA 15213